Privacy Policy

Thank you for visiting LLUM. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website and services.

1. Information We Collect:

  • Personal Information: We may collect personal information such as your name, email address, phone number, and address when you place an order, sign up for our newsletter, or engage with us through our website or social media channels.
  • Payment Information: We do not store payment information. All payments are processed through secure third-party payment processors.
  • Usage Data: We may collect information about how you interact with our website, including the pages you visit, to better optimise and improve our site for customer use.

2. How We Use Your Information:

  • Order Fulfilment: We use your personal information to process and fulfil your orders, including delivery and customer support.
  • Communication: We may use your contact information to send you updates, promotional offers, newsletters, and other marketing materials. You can opt out of receiving these communications at any time.
  • Improvement of Services: We analyse usage data to improve our website, products, and services, and to enhance the user experience.

3. Sharing Your Information:

  • Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
  • Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Cookies and Tracking:

We use cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.

5. Your Rights:

You have the right to access, update, or delete your personal information. To exercise these rights or to make inquiries about your information, please contact us.

6. Data Security:

We take appropriate measures to protect your personal information from unauthorised access or disclosure.

7. Changes to this Policy:

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the effective date.